Customer Relationship Manager
We are currently partnering with one of the UK’s largest manufacturers in their field. A well-established business designing and manufacturing to a high standard has led to their continued growth and prosperity.
Our client, manufactures a diverse range of products, delivering customised leading technology and services Globally. Our client prides themselves on customer focus and creating excellent customer value. A naturally curious business, they continually demonstrate a solid passion to develop and learn – collaborating as one team, one business.
This brilliant business is now looking for a Customer Relationship Manager to join their team in Poole, Dorset
You will be responsible for developing and implementing a Customer Service strategy, ensuring administration, commercial, and technical teams are aligned to end customer demands.
Key responsibilities as Customer Relationship Manager:
- Nurture, train, and develop the team to improve their personal performance and help them individually contribute towards the company objectives collectively.
- Act as a senior escalation point for customers and internal account teams
- Be the subsidiary support for one of the three development Regions US, Europe, or Asia
- Build long-term relationships with subsidiaries, assisting with revenue growth and helping the footprint grow Globally.
- Review current strategies and make recommendations that will result in the improvement in our service quality.
- Ensure that connections between the business and subsidiaries exist, bringing the relevant parties from each organization together into strategic meetings.
- Work closely with all Engineering and Project personnel who have interfaces with your clients.
- Maintain High levels of health and safety compliance and awareness and ensure no breach of compliance.
Experience as Customer Relationship Manager:
- Be able to demonstrate excellent negotiation skills
- Worked in a similar capacity and level for a professional organisation, ideally within a manufacturing business
- Be able to travel Internationally as necessary.
- Be able to execute strong communication skills, both verbal and written
Benefits for Customer Relationship Manager:
- Pension Scheme
This is a full-time permanent position for a successful Customer Relationship Manager For more information simply apply now or call Alison on 07483 025038 or e-mail alison.francis@holtengineering.co.uk
