Customer Relationship Manager Ref# AF CSM

  • South West, Poole, UK
  • £32500 - £37500 per annum, Benefits: On site parking, pension
  • Permanent
  • AF CSM

Customer Relationship Manager

We are currently partnering with one of the UK’s largest manufacturers in their field. A well-established business designing and manufacturing to a high standard has led to their continued growth and prosperity.

Our client, manufactures a diverse range of products, delivering customised leading technology and services Globally. Our client prides themselves on customer focus and creating excellent customer value. A naturally curious business, they continually demonstrate a solid passion to develop and learn – collaborating as one team, one business.

This brilliant business is now looking for a Customer Relationship Manager to join their team in Poole, Dorset

You will be responsible for developing and implementing a Customer Service strategy, ensuring administration, commercial, and technical teams are aligned to end customer demands.

Key responsibilities as Customer Relationship Manager:

  • Nurture, train, and develop the team to improve their personal performance and help them individually contribute towards the company objectives collectively.
  • Act as a senior escalation point for customers and internal account teams
  • Be the subsidiary support for one of the three development Regions US, Europe, or Asia
  • Build long-term relationships with subsidiaries, assisting with revenue growth and helping the footprint grow Globally.
  • Review current strategies and make recommendations that will result in the improvement in our service quality.
  • Ensure that connections between the business and subsidiaries exist, bringing the relevant parties from each organization together into strategic meetings.
  • Work closely with all Engineering and Project personnel who have interfaces with your clients.
  • Maintain High levels of health and safety compliance and awareness and ensure no breach of compliance.

Experience as Customer Relationship Manager:

  • Be able to demonstrate excellent negotiation skills
  • Worked in a similar capacity and level for a professional organisation, ideally within a manufacturing business
  • Be able to travel Internationally as necessary.
  • Be able to execute strong communication skills, both verbal and written

Benefits for Customer Relationship Manager:

  • Pension Scheme

This is a full-time permanent position for a successful Customer Relationship Manager For more information simply apply now or call Alison on 07483 025038 or e-mail

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    Holt Recruitment.

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